Most Asked Questions From Our Customers
What materials are your frames made of?
Our solid wood frames are crafted using plantation-grown, environmentally sustainable timber. They are available in three finishes: smooth matte white, smooth matte black, and genuine Australian Victorian Ash/Oak.
Where are your prints produced, and what quality can I expect?
Each premium print is produced in Sydney, Australia, using the highest-quality archival materials. We use 240gsm enhanced matte paper and archival pigment inks, offering vibrant colors and exceptional longevity.
What frame sizes do you offer?
Our frames come in the following sizes:
- SMALL
- MEDIUM
- LARGE
- GIANT
- COLLECTOR
Please note that dimensions may vary by up to 5mm as each frame is hand-made.
Purchase
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. Additionally, AfterPay is available for Australian customers, allowing you to shop now and pay later.
Can I cancel or modify my order after it’s been placed?
Once an order has entered production, changes cannot be made. However, most orders have a 12-24 hour window during which adjustments may be possible. Please contact us at info@gabscanu.com as soon as possible if you need assistance.
Can I request a custom size or frame?
Yes, we’re happy to accommodate custom requests. Please reach out to us at info@gabscanu.com with details, including your preferred size, frame color, and shipping location.
Shipping
Do you ship framed prints internationally?
Unfortunately, we only ship framed prints within Australia. For customers outside Australia, we recommend purchasing our unframed/rolled prints.
Why don’t you ship framed prints internationally?
Shipping framed prints internationally is challenging due to high costs, customs requirements (especially with wooden frames), and varying import taxes and duties. These additional fees often make international framed shipping unfeasible.
Why don’t you ship framed prints internationally?
Shipping framed prints internationally is challenging due to high costs, customs requirements (especially with wooden frames), and varying import taxes and duties. These additional fees often make international framed shipping unfeasible.
Why don’t you ship framed prints internationally?
Shipping framed prints internationally is challenging due to high costs, customs requirements (especially with wooden frames), and varying import taxes and duties. These additional fees often make international framed shipping unfeasible.
Returns
What should I do if my framed print arrives damaged or I receive the wrong item?
If your framed print arrives damaged or you receive the wrong item, please email us at info@gabscanu.com with photo verification (both close-up and full-view images). We’ll replace the item at no cost to you.
Do you accept returns or refunds for a change of mind?
As each print is custom-made to order, we do not accept returns or refunds for a change of mind.
